Any product once received by you, can be returned to us with a full refund only within 30 days after delivery of the product.

We shall reserve the right to reject the return of the Product;

  1. The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
  2. The serial number/IMEI number/bar code of the Product, as applicable, does not match our records;
  3. The accessories delivered with the Product  are not returned along with the Product, in an undamaged condition;
  4. There are any dents, scratches, tears or any other damage to the Products or any part thereof;
  5. Urban Artisan is satisfied that the Product has been rendered used, defective or unusable.