Refund policy

Any product once received by you, can be returned to us with a full refund only within 30 days after delivery of the product.

We shall reserve the right to reject the return of the Product;

1. The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
2. The serial number/IMEI number/bar code of the Product, as applicable, does not match our records;
3. The accessories delivered with the Product  are not returned along with the Product, in an undamaged condition;
4. There are any dents, scratches, tears or any other damage to the Products or any part thereof;
5. Urban Artisan is satisfied that the Product has been rendered used, defective or unusable.

We will usually offer you a refund or send a replacement as soon as the problem is confirmed.

A broken/damaged product can be replaced within the warranty period; only if you purchase the insurance for that specific product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@urbanartisan.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@urbanartisan.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.