Replacement Warranty

Crafted with Care, Guaranteed for a Year: The Urban Artisan DXB Promise

At Urban Artisan DXB, we're as proud of our creations as you are of your choice to go green and support local craftsmanship. That's why every product we create isn't just a purchase—it's a partnership.

We stand firmly behind the quality of our handcrafted, eco-friendly products. Our 1-year warranty is our way of saying, "We've got your back!"

Each product comes with the Urban Artisan DXB '365 Days of Confidence' Warranty. This means, for a full year from the date of your purchase, we will repair or replace any item that does not meet our high standard of quality, free of charge*. We believe in the durability of our goods and the strength of our craftsmanship—and we want you to believe, too.

Remember to follow our care tips to ensure your product lasts beyond the warranty period, continuing to add charm to your space while respecting the planet.

We're committed to the finer details, the high-quality materials, and the skilled hands that make every Urban Artisan DXB product unique. Thank you for choosing us, for choosing quality, and for choosing to make a difference.

*Please note that the warranty does not cover normal wear and tear, improper care, or accidents. To claim your warranty, please retain your proof of purchase and contact our customer service team who will be happy to assist.